Braze Solutions Lead

Requirements

• Significant hands-on and consulting experience with Braze
• Experience managing enterprise Braze implementations or mature Braze environments
• Strong knowledge of lifecycle marketing, CRM, personalization, segmentation, and cross-channel engagement
• Experience with customer data, event tracking, identity management, and consent management
• Working knowledge of APIs, SDKs, webhooks, JSON, SQL, and data pipelines
• Experience leading technical teams, agencies, vendors, or implementation partners
• Ability to translate business needs into technical solutions and delivery plans
• Strong communication, stakeholder-management, and decision-making skills

Key Responsibilities

• Lead discovery sessions to understand client goals, requirements, challenges, and existing technology environments
• Assess Braze implementations and recommend improvements to architecture, processes, integrations, and platform usage
• Design scalable solutions for lifecycle marketing, personalization, and cross-channel customer journeys
• Define integrations between Braze and customer data platforms, data warehouses, analytics tools, applications, and APIs
• Establish standards for events, user attributes, identity management, segmentation, consent, testing, and releases
• Translate business requirements into technical designs and implementation plans
• Guide developers, specialists, agencies, and implementation partners
• Review technical work and ensure solutions are secure, reliable, maintainable, and scalable
• Advise clients on complex campaigns, Canvases, triggers, and communications across email, push, in-app, SMS, webhooks, and Content Cards
• Partner with client data and engineering teams to define and validate accurate, reliable data flows
• Identify platform risks and advise clients on performance, documentation, vendor coordination, and support escalations
• Recommend reusable solutions, automation opportunities, and continuous platform improvement

What We Offer

• Paid vacations for 20 days after one year
• Referrals program and finder's fee rewards
• Training and certification programs
• Work from home aid
• English classes
• Access to a fitness program
• Profit sharing
• Coaching sessions for personal development

Nice to have

• Braze certification or equivalent expertise
• Experience with customer data platforms, cloud data warehouses, reverse ETL, and analytics tools
• Familiarity with mobile and web SDKs, email deliverability, cloud platforms, and privacy requirements
• Experience with global, multi-brand, or multi-workspace Braze environments

Our team is composed of top-notch professionals who bring creativity, vision, and a commitment to excellence to every project. We blend the talents of analysts, designers, and software engineers to create a highly productive and innovative environment. In the ever-evolving world of technology, we are dedicated to staying ahead of the curve by continually expanding our knowledge and skills. This drive for continuous improvement allows us to enhance both our products and our team's capabilities.

We're looking for a Braze Solutions Lead to join our team!